Boosting Omnichannel Experience with Magento & Hyva
We developed a seamless online store and mobile app to elevate the eCommerce experience.
Unified Multi Store
0%
Boost in Operations
0%
Better Payment Processing
0%
Growth in UI/UX
0%
Services
- Magento Development
- UI/UX Enhancement
- System Integration
- Mobile App Development
Technologies
- Magento
- Hyva
- React
- Swift
- Kotlin
- SAP
- Android
- iOS
Pet Retail Omnichannel
The largest pet retail chain in the Middle East, operating across Kuwait, Saudi Arabia, Bahrain, and the UAE, offering an extensive range of premium pet products and services. Renowned for expertise in pet care, the chain specializes in retailing and distributing top-tier pet food, supplies, and solutions. With a growing reputation, the company continually aims to elevate pet care standards through exceptional products and services from leading international brands.
Implemented a robust Magento 2 architecture with a Hyvä frontend to significantly improve performance and flexibility. The solution included advanced integrations for inventory, orders, and customer data across channels. This ensured a unified commerce experience while supporting scalability and long-term growth.
Industry
Pet Retail & eCommerce
Country
Middle East
Duration
24 weeks
Key Challenges
The goal was to revamp the existing online store and mobile applications to address inefficiencies in payment processing, delivery tracking, and inventory management while enhancing customer engagement through loyalty programs and analytics. The objective was to create a seamless omnichannel experience with advanced features and intuitive design. We implemented Magento to offer a seamless eCommerce store and developed iOS and Android-friendly mobile applications.
Key Objective
Outdated Online Store & Mobile Apps
The old website and apps faced inefficiencies, hindering customer satisfaction and internal processes, requiring modernization for seamless functionality.
Inefficient Payment Gateway
The absence of a reliable payment system caused frequent transaction issues and customer complaints, highlighting the need for secure, flexible, and seamless payment options.
Inadequate Delivery Tracking
A robust delivery tracking mechanism was lacking, making order management challenging and impacting transparency and customer trust during shipping.
Complex Slot Booking for Services
Customers needed a streamlined slot booking system for services like pet grooming and events, enabling them to choose time, date, and location effortlessly.
Lack of Customer Analytics
The absence of advanced analytics limited the ability to monitor user behavior, resulting in cart abandonment and ineffective data-driven marketing strategies.
Absence of Loyalty Program
Without a loyalty program, customer retention and engagement suffered, preventing repeat purchases and missing opportunities to build lasting relationships.
Unstructured UI & UX
The platform had a complicated interface and poor navigation, negatively affecting user experience, increasing bounce rates, and lowering customer satisfaction.
Need for Unified Multi-Store Management
With operations spanning four countries, a centralized system was required to efficiently manage multiple store websites and streamline backend operations.
Lack of Real-Time Inventory Management
Managing inventory across locations was inefficient, leading to stock discrepancies, frequent shortages, or overstocking.
Solutions
- Revamped website and mobile apps to deliver a faster, smoother shopping experience
- Simplified payments and booking flows to remove friction from every customer interaction
- Introduced real-time tracking and inventory sync to improve transparency and control
- Enabled loyalty programs and analytics to drive repeat purchases and smarter decisions
Result
Seamless Website & Mobile App Development
The website was redesigned using the Hyva frontend and Magento backend, ensuring faster performance and enhanced UI/UX. Mobile apps for Android and iOS were developed with a component-based architecture.
Integrated Payment Gateway
Tabby was integrated for instalment options, along with Apple Pay and debit/credit card payments, enhancing the checkout experience and reducing transaction failures.
Advanced Slot Booking System
A custom slot booking feature was created, enabling customers to schedule pet grooming and event bookings with ease via the website and mobile apps.
Real-Time Delivery Tracking System
An order tracking system with real-time updates and push notifications was implemented, allowing customers to monitor their orders effortlessly.
Enhanced Push Notifications
Rich push notifications with images, videos, and text were introduced to boost customer engagement, recover abandoned carts, and promote exclusive deals.
AI-Powered Customer Analytics
Firebase analytics integration enabled tracking of user behavior, purchase patterns, and abandoned carts, helping develop better marketing strategies.
Customer Loyalty Program
A loyalty program was implemented allowing customers to earn and redeem points on purchases, strengthening retention and encouraging repeat business.
UI/UX Enhancements for Navigation
The website was revamped with personalized product categories, an advanced search system, wishlist options, and a simplified checkout process.
Unified Multi-Store Platform
A centralized multi-store setup enabled management of operations across multiple countries through a single backend.
SAP Integration for Inventory Management
SAP was integrated to ensure real-time inventory tracking, eliminating stock discrepancies and streamlining supply chain operations.
Let's Build Something Great Together
Why Choose BRQ?
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We Understand Your Business First
Before writing a single line of code, we dig into your revenue model, operations, and growth blockers so every solution we build actually moves the needle.
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We've Worked in Your Industry
Retail, logistics, real estate, finance, our team has hands-on domain experience across the sectors that matter most in this region.
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Delivery You Can Hold Us To
No vague timelines or scope creep. We commit to clear milestones, transparent communication, and outcomes, not just outputs.